911 pickup times in Charlotte improve. But some callers are still left waiting.

Dan Redford, CMPD officer, president of the Charlotte Fraternal Order of Police, and Presby Psych board member speaks on improvements CMPD is making and suggests more can be done to help dispatchers deal with the stresses of the job.

Presby Psych acknowledges 911 operators’ vulnerability to post-traumatic stress and offers free and reduced-fee therapy for all first responders, including CMPD 911 operators.

Read the full article by Sam Carnes, a James L. Knight School of Communication student at Queens University of Charlotte here.